I recently switched to the Perez-Powell agency. Ms. Perez was extremely helpful in understanding our needs and recommending the right coverages and limits and the great service continued even after the sale was complete. She and her staff are friendly, responsive and always accessible. I am very happy with my decision!
Very knowledgeable staff. Love Trena and Monica. They saved me money on my auto ins.
The staff is professional location is convenient. Monica is great polite professional and knowledgeable never experienced a problem with All State
Excellent response to info requested and questions asked.
I am very satisfied with my agent, you are always there when I need your services.
Excellent customer service
Service has been very good
I enjoy the service they offer. Always ready to help
I have been with Allstate over 30 years and I have always had very good service
Excellent
so far I like it. you could do a little better when it comes to claims.
It was fine.
It was very professional.
Customer service has been amazing. The prices are about the same as their competitors.
Good experience with requesting quotes, claims, receiving tips on various subjects. Very positive on this agency.
I appreciate the fact that although I'm computer illiterate, Trena makes sure that I get the best deals I can! Thank you Trena!
Very pleased with the customer services, friendliness, and professionalism of the staff
When my daughter had a car accident that was not her fault, Trena went above and beyond to help us. That being said, I feel Allstate could have made us feel better about the fact it was a he said/she said situation that was eventually resolved when the Police Office thankfully had his body camera on when the man who hit my daughter's car admitted it on video. Remember to believe your insured and not make them feel as though they may not be telling the truth. Accidents are hard enough on a person, you want to make sure your agency is sympathetic to that whether or not it's your fault, but especially when the other party is *****.
Always have been helpful and courteous
Great experience
I would like to thank Trena Perez for all the help she has given us. She was available to answer the question I had about my accounts, took care of the problems and sent me a copy of the transaction ,of what was done. I would also like to thank the other team members who help us out as well. We been with Allstate for over twenty years, and have no intention of changing that. Thank You Cynthia Foster/Herman Richards
Very helpful and would not change a thing.
very positive experience.
Allstate service is actually very nice.
They are great.
I had a pleasant and professional experience when I visit the office.
Trena is an exceptional agent, very knowledgeable and always has her customer's best interests in mind. She assisted with my auto, renter's, and life policies and made everything so much easier for me. I highly recommend!
No comments as this time
Trena Perez is one of the best agents I’ve ever felt with. She is very kind and sincere to her clients! Provides great customer service. I will definitely do business in the future. Thanks for everything Trena!
Very professional and kind. when I have a question about my insurance policy it is taken care of fast. Thank you
always available and easy to work with.
I was a GEICO customer for over 45 years (auto insurance). I have been an Allstate customer (homeover insurance)for over 28 years, and Trena Powell was able to save me money on my auto insurance and homeowner insurance. I have already started telling family members about the great service I have received from Trena.
I have always had a good experience with allstate
Great! Prompt service and a great quote!Thank you!
Over the years, we have had nothing but the best of service!
Never had a problem.
I have yet to deal with my new agent directly, but I believe I will be completely satisfied.
John Buckwalter, the windstorm damage adjuster from Allstate, along with his assistant, and two representatives from the roofing contractor Arch Exteriors (who originally pointed out the storm damage to me) spent about 45 minutes walking around my roof doing a thorough examination. John prepared a thorough and professional itemized estimate of the damage that Allstate would pay to cover, along with the allowed payment for each item. Since Arch Exteriors will only replace the entire roof as opposed to doing only repair work, I will have to find a different roofing contractor, which I have been too busy to look into up to this point.
Allstate has provided exemplary service to me for years - both auto and home owners insurance, and, in the past 3 years, renters insurance for my rental property.
Trent tried to respond as quickly as, possible to our queries.
Efficient and professional
I have found this agency to be incredibly professional, accessible, responsive and just overall great to do business with over a couple of decades now.
Trena has been very supportive, and has been very prompt in responding to and answering my queries so far. I really do appreciate her interest in and help with my insurance needs. Thank you very much!
My car has been insured by Allstate for many years and am totally satisfied with the outstanding service you have provided me with over the years. Keep up with the good work.
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It's okay. If I complain, then there is a problem. I rarely get in touch with this agency. I have automatic payments so that I don't have to call or stop by. So I don't understand why you need a survey. I rather not answer a survey. If I have a problem, I will call or stop by.
Helpful and nice!
I deal with Monica she is fantastic. She is an example of Ritz Carleton Service. Through out the years when I call she always has a positive attitude and is a joy to work with.
I have had a good experience with Trena and Monica in the Rockville office. They have answered any and all of my concerns and questions.
My agent Kate Yelvington was extremely helpful throughout the latest claim. Please thank her very much for her excellent service.
Allstate takes of my family with a very professional and courteous manner. Alo, every response is prompt and helpful.
That you are knowledgeable, accommodating, pleasant, courteous and really very nice to talk to.
Insurance cost are too high. Don't really have that many claims after 50/60 years. Very little contact other than to pay our bill.
An agency that truly cares about it's customers. I've been with this agency 30+ years, different owners but always great service. Professional yet Personal!
Awesome personal attention to my insurance needs.
Although I've had minimal contact with Trena since she has taken over this agency, my experience with the agency has always been good over the years - timely response and attention to my needs.
I have had good impression of Allstate after making a claim for snow damage to my roof and gutters in 2010. Agent was most helpful and nice.
Helpful
Always a pleasant experience even during difficult situations.
Really have not had any interaction with your office. Interacting with Allstate. Unfortunately they are geared toward millenials of which I am not. The process is taking longer because I have to download an app, take pictures, etc. vs a human looking at the damage to the car. By the time I get home from work it is too dark to take photos. It will be weeks before I figure out the app and am around during daylight hours to take photos. Not impressed or happy with the process.
I love your agency and would recommend you highly. I do feel that Allstate is high in pricing in general so I don't recommend them in general.
I am currently looking into other insurance companies.
Very Good
Ashley is my niece. I was responsible for paying her bill. The service worked fine. She lives in a different apartment now where they have a different insurer.
Always positive!
My experience has been good; mostly related to the auto insurance claims. On the property insurance no happy. The rates have gone up exponentially over the last 2 years. I understand there may be an increase, however it has been updwards of 30%
It has been normal all these years.
The folks at my Allstate office are very helpful and are quick to get back to me with any questions I might have.
Good. Very Helpful.
Over many years we have insured our vehicles and homes with Allstate without complaint. We have recently made some life style changes and have been exploring all avenues where money could be saved. This involves a change in our auto insurance, not because we have ever been unhappy with the service Allstate provides. The only factor here is a savings in our income.
Great!
Monica is very good. Appreciate Mrs Perez waiting for us on a Saturday. Great customer service.
Well taken care of. You’re there when needed.
All State premium amount tends to be higher than other companies. I have five rental SFH and my principal house and thinking about having an unspecified liability policy. If price is right I would consider your policy.
Great
You guys are always great. I, fortunately don't have to use my insurance often but when I do, you are right on it. Thanks!
Personalized service with a smile and a plan tailored just for me
Good
You seem to answer all my ? and found me the coverage I needed.
The service is outstanding and they always show a caring attitude for their customers. I would highly recommend this agency.
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